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Qualtrics Survey Support

24 December 2023

Many ΢ҕl academics and students do surveys with Qualtrics for their research. This is the perfect software to support data gathering. It enables agile and tailored data collection. From access to troubleshooting, check out the Qualtrics Survey Support available.

HOW TO APPLY
Making a Qualtrics Account

Any ΢ҕl staff member or student with a @canterbury.ac.nz, @uclive.ac.nz, or @pg.canterbury.ac.nz email address can create a ΢ҕl Qualtrics account free of charge.

  • Go to(opens new tab).
    • You must use this link to create a ΢ҕl-affiliated account.DONOT use generic Qualtrics.com
  • You'll see a login box and a link that says "Don’t have an account?”
  • Once you have done this, follow the account creation process. You will receive a verification email, and you can then begin using the survey tool.

If you have issues or questions, emailsurveys@canterbury.ac.nz.

If you are ever asked to purchase more functionalities, you likely made a free account on Qualtrics.com; please see Account Troubleshooting below for solutions.

Please note: ΢ҕl's Qualtrics license is not permitted to be used for commercial purposes. If you have any questions, please reach out tosurveys@canterbury.ac.nz.

Important!

Qualtrics as a company offers various various paid services for research or panel recruitment.

These are not included in ΢ҕl's Qualtrics License. You may be responsible for any costs incurred.

You must obtain explicit approval from authorised parties before purchasing any products or services.


What do I do if I need further help?

If you have any questions about what Qualtrics can do or need specific help, you can

  • Check out the FAQs below
  • Check out the great
  • Talk to a Qualtrics Support Team member via the- learn more
  • Contactsurveys@canterbury.ac.nz
Qualtrics FAQs

There are processes and policies to be mindful of. Find more info on the Surveying ΢ҕl Students: Procedures, Policies, and Survey Calendar page here.

Qualtrics Support, in the form of their "," offers comprehensive guides covering basic and advanced features. The advantage of these resources is that you can watch them anywhere, anytime, and skip through to the most relevant parts.

Start with “,” and “.” A more advanced learning module that is beneficial for academic research is “.”
Find the entire range (you will need to log in using “Qualtrics Credentials” to access these).

We’re glad you’re using one of the best survey platforms in the world to conduct your research! The single best piece of advice we can offer is to test your survey before distribution. We have encountered many sad and frustrated researchers who deploy a survey before it is ready. Test your survey yourself, with your peers, and if you have no one else, feel free to email surveys@canterbury.ac.nz if you want a second pair of eyes to check it over. You might only get one chance to collect your data, so ensure your data collection is as good as possible!

Qualtrics has a to your survey. Generate any number of responses,export the test data, and investigate it. Have you designed your survey to capture data in the formats you need for your subsequent analysis?

For example, maybe you set up the survey question to capture categorical data, but perhaps you realise you need continuous data (e.g., age bands, versus age as a continuous variable).

Qualtrics Support has a great outline of how to accomplish this. Check out the , particularly the sections “About Creating an Anonymized Raffle,” “Survey One: Main ΢ҕl,” and Survey Two: Manual Raffle.”

Note: when you test this out, ensure you are using your actual survey link. Using the Preview Survey link will result in a message that says you are not authorised to view that survey; this is because of the “referral website URL” setting you will have set up.

΢ҕl Qualtrics accounts are automatically disabled when a year has passed without logging in. Your surveys and data are always saved, but you will need to email surveys@canterbury.ac.nz to re-enable your account.

To ensure you always have access to your data, before you graduate, we adviseand(assuming you have permission to do so) and storing them on secure servers.

Once you have left ΢ҕl you should not be actively collecting new survey data using ΢ҕl Qualtrics. We never delete ΢ҕl Qualtrics accounts, but if they are not logged in for over a year, they are disabled. If you attempt to log in and find your account is disabled, email surveys@canterbury.ac.nz to re-enable your account. We will check for an active student enrolment and can re-enable the account.

To ensure you always have access to your data, before you leave ΢ҕl, we advise and (assuming you have permission to do so) and storing them on secure servers.

Once you have left ΢ҕl you should not be actively collecting new survey data using ΢ҕl Qualtrics. We never delete ΢ҕl Qualtrics accounts, but if they are not logged in for over a year, they are disabled. If you attempt to log in and find your account is disabled, email surveys@canterbury.ac.nz to re-enable your account. We will check for an active staff contract and can re-enable the account.

Account Troubleshooting

If you are experiencing limitations or have been prompted to purchase survey functionalities on your Qualtrics account, it is likely that you have accidentally created a free trial account on Qualtrics.com instead of using the . Please note that ΢ҕl can only provide administrative support for accounts created through the ΢ҕl licensed Qualtrics Software.

How do I make sure I’ve created my account under ΢ҕl’s Qualtrics license?

Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the ΢ҕl, your account is within the ΢ҕl Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and is not affiliated with ΢ҕl.

We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.

What should I do if I accidentally created an account on Qualtrics.com, and it’s not affiliated with ΢ҕl?

If you created a free Qualtrics account on Qualtrics.com, we cannot increase permissions or provide access to features that you would have under the ΢ҕl Qualtrics license. You will need to initiate a by contacting Qualtrics 24/7 Support by loggingin at. Unfortunately, we cannot request a User Move on your behalf.

Please then contact ΢ҕl Qualtrics system administrators atsurveys@canterbury.ac.nzas Qualtrics needs to verify your right to access the ΢ҕl licence.

A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at ΢ҕl’s end.

Contact Ako Marake | Evaluation & Student Insights

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